We are looking for a Contact Center professional with over 12 years of experience, inclusive of 5+ years of relevant expertise in Genesys global platforms. Requirements: Proven track record with over 5+ years in th...

About the Role: We are looking for an experienced and results-driven Operations Lead to oversee the day-to-day management of our Contact Centre operations. This role requires a strong leader with excellent problem-solving abi...

Role SummaryThe Contact Center Supervisor is responsible for leading day-to-day voice and non-voice support operations with a focus on IT services across healthcare, fintech, and retail clients. The role ensures high service ...

Position Summary... What youll do... You make sound jud...

Process Analysis & Optimization • Evaluate and optimize existing Contact Center processes to remove inefficiencies and bottlenecks. • Develop strategies for workflow improvement, reduced operational ...

Job Location: ChennaiTitle: Senior ManagerReports to : Customer Service HeadDepartment Overview:Customer Service department provides professional and high-quality assistance to customers of matrimony.com throughout the custom...

You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability...

Job Brief: We are looking for a subject matter expert in the call center domain with deep hands-on experience with Cisco UCCE design and delivery and Webex Contact Center. 5 to 10 year s experience in the Cont...

Independently serve as the first point of contact for advisors, relationship partners, or clients regarding service issues, requests, policies, procedures, and account information. Communicate directly with clients a...

The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them wit...

Job Title: Contact Center Manager (Sales) - General InsuranceJob Summary:The Contact Center Manager (Sales) for General Insurance is responsible for overseeing and driving sales operations within the contact center. This role...

Job Summary We are seeking a highly skilled Contact Center Senior Specialist to provide operational support for our Genesys Cloud CX /Nice Cx One /Webex CC environment The ideal candidate will b...

Position: Assistant manager Quality Contact center (Travel /OTA domain )Location: PuneEmployment type: PermanentJob type: Full time24*7Profile Summary:IGT Solutions is looking for Assistant Manager Quality . The Assistant Qua...

Business Analyst - Contact Center , IVR Jobs - Location - Gurgaon, Mumbai, Pune Apply https://www.ufsnetworks.com/apply/67ehidden_mobileca2469d8faf63f Role Description This is a full-time remote role for a Business Analys...

We are seeking a Senior/ Staff/ Principal Software Engineer with expertise in designing and coding scalable, high-performance distributed systems using Java and cloud technologies. The ideal candidate will have experien...

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global d...

Job Summary: Provides data and analysis of Customer Support activities, performance, and issues for Customer Support Supervisors and Managers. Key Responsibilities: As a member of the Contact Center team, provides data and...

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Business Administration Travel Percentage 0% Business Analyst (IVR /contact center) - 5 to 9 yrs-Ba...